Monday Memo: Connie Welcomes the Stranger’s Call
By Holland Cooke
Consultant
She was the agent I enjoyed working with most over three decades I was an active real estate investor. We remain good friends, and her technique informs the work I do coaching agents – and attorneys and financial advisors and other professionals – who host ask-the-expert radio shows.
Understand the difference between “advertising” and “marketing”
Achievers like Connie do. Do you? Erroneously, these terms are often used interchangeably.
— Advertising asks shoppers to pick your product off a crowded shelf.
— Marketing makes them want to.
High-volume agents typically allocate 30% of net income to marketing, which produces leads. Lower-volume agents spend as much, or more, on advertising, which produces fewer leads. If you’re handing out mouse pads in the era of iPad, you’re late.
And you’re bucking human nature: Every…single…day, we are bombarded by SO many advertising pitches, that we lean-back-from commercials. But we lean-into storytelling, when the story hits home. One of the few things that can keep someone sitting in a parked car with the key on Accessories is the on-air attorney untangling the caller’s dilemma when it is REAL relatable.
“Can you recommend a plumber?”
The caller isn’t Connie’s client…yet. The stranger got her name from someone else Connie had helped. Reputation. Word-of-mouth. “Got a pen?” she asks. “I’m going to give you his cell number. And let me know if he can’t help you and I’ll recommend someone else who’s helped me lately.” THAT is marketing GOLD. Instant relationship.
As is the attorney whose weekend call-in show offers that “the lawyer is in, the meter is off.” One that I coached offers words-to-live-by: “If you want someone to think you can help them, help them.”
Expensive syndicated TV spots – or hokey locally produced ads – and look-alike billboards – all blur-together in a wall of noise. As do agents’ radio copy that “If I can’t sell your house, I’LL buy it!” and attorneys hedging that “If we don’t win, you don’t pay.”
Yes, advertise. But rather than squandering that airtime touting yourself, do a commercial disguised as an informative feature, snack-size how-to guidance. And offer more-about-that in a free download checklist or podcast or other asset on your memorable domain name website. Or “Ask me!” by calling your memorable phone number. Tell ‘em, rather than just trying to sell ‘em, and you’ll sell more of ‘em.
Big-spending competitors look alike. You can sound different.
It’s the oldest, most-proven concept in marketing: Free samples, of your expertise and comforting counsel. Your trusted voice can differentiate you. Done right, these shows have callers asking, “May I call you at the office on Monday?” even before the host invites them to. BUT…
In too many cases, that weekend show is a well-kept secret, under-promoted by the station, and only available in real-time…UNLESS…the radio show is just one element of a coordinated interactive multi-platform strategy, which harvests and addresses your prospects’ relatable concerns via podcast, social media, email, those commercials I describe above, and a voicemail tactic SO obvious that few spot the opportunity.
Lots of work? You bet! An organized production routine is key. Find a producer – a Robin to your Batman – who can keep that conveyor belt humming, and he or she is every bit the hero as Connie’s plumber.
Holland Cooke (HollandCooke.com) is a consultant working at the intersection of broadcasting and the Internet. He is the author of “Spot-On: Commercial Copy Points That Earned The Benjamins,” a FREE download; and “Multiply Your Podcast Subscribers, Without Buying Clicks,” available from Talkers books. Follow HC on Twitter @HollandCooke
court under the COVID-19 Consumer Protection Act for peddling false information about the COVID pandemic in order to sell supplements and vitamins. The trial was set to begin on August 21 before Nepute and prosecutors agreed to pay an $80,000 fine and refrain from marketing his vitamin products as effective preventatives against COVID-19. Nepute and Quickwork LLC – a company in which he is part owner – were targeted by federal officials after Nepute claimed on his “Real Talk with Dr. Eric Nepute” program that vitamin D and zinc supplements could prevent or cure COVID-19. Nepute signed a consent order in 2021 agreeing not to disseminate information that his supplements could prevent COVID but in 2022 he caught the government’s attention for saying vitamins were more beneficial than the COVID vaccine. 
the journal refers to AM, FM, online and satellite talk radio, cable news/talk TV, and talk podcasting.
Springfield, MA, joined TALKERS as its managing editor almost a quarter-of-a-century ago in 2000. The big story during that pre-9/11 year was the excruciatingly inconclusive presidential election between Texas Governor George W. Bush and Vice President Al Gore that took over a month to settle.
as the sports director at WRHU-FM, Hempstead, New York on campus and holds positions as a weekend news anchor for WABC-AM, New York and is a sports department intern for WABC-TV, New York. RTDNA Foundation says, “Yaw’s impressive journey includes internships at prominent companies like NBC 4 New York, FOX News Channel, Turner Sports, NBA on TNT, and SiriusXM. He looks up to journalist Jeremy Schaap for his impactful storytelling beyond the field of play and aims to make a similar difference in communities. As someone who largely relies on loans to cover school costs, receiving this scholarship means the world to him.” 
HALF of all radio stations in the United States lose money – at least they did back in 1991. The NAB used to put out an annual report revealing how many radio stations were profitable. Usually half the stations in America lost money. Since consolidation, the NAB stopped putting out that report. It is reasonable to believe that far, far fewer stations lose money today. Shared costs, real estate, technical economies due to digital equipment versus analog all indicate that there must be fewer money-losing properties.
content, distribution and marketing its audio segment. Good Karma chief Craig Karmazin tells SBJ, “This is the culmination of what we’ve been working towards for the last 20-plus years. For us over the last 20 years, we’ve been focused on the medium and focused on the ESPN brand. Now for us to be able to run the sales operations of the entire network and the podcast business, it truly is like a culmination of everything we’ve been working towards in this partnership with them.” 
(7/28) and terminated his employment on Saturday. iHeartMedia issued the following statement: “After an internal review, Don Geronimo is no longer an employee of WBIG. We take matters of this nature very seriously and this behavior does not align with our core values.” McBride commented to ESPN, “When I heard the comments made about me on the radio show, I felt incredibly insulted and embarrassed. In my 17 years as a professional journalist, I have never been disrespected in such a blatant manner while trying to do my job. Their words were sexist and misogynistic. No woman should experience this in the workplace, and I appreciate the Commanders’ swift response in handling this matter.” For his part, Geronimo stated via social media, “At this time I will not be providing comment on the events of the last few days. I am consulting with my advisers as to my options moving forward, including an accurate reflection of the situation.” 
Fellow longtime, long-ago DJs: You know what I’m talking about. And it’s a life sentence, eh?
responded to former Sacramento Kings player DeMarcus Cousins’ social media post asking him what he thought of Black Lives Matter and Napear responded, “ALL LIVES MATTER… EVERY SINGLE ONE.” Bonneville fired him citing a clause in his contract that holds him responsible for anything that “might discredit the goodwill, good name or reputation” of the company. In allowing the wrongful termination suit to go forward, Judge Drozd wrote that Napear “has stated a plausible cause for retaliation” under California Labor Code sections 1101 and 1102, stating further that “the court finds that plaintiff has sufficiently alleged a ‘rule, regulation, or policy’ under (section) 1101 by alleging … defendant used his termination ‘as an example to all other employees of the Company as an implicit warning that anyone that dared to speak out publicly and criticize the politics of the Black Lives Matter movement would be summarily terminated.’” 
Amazing fact: In ancient times, from 1962-1972, the highest-paid on-air talent in New York City was “an overnight guy.” He was paid salary plus sales response. I’m talking about Long John Nebel on WOR, WNBC, then WMCA. Long John’s live reads moved product because his audience was captive. One-to-one his listeners were attached to their radios in the truck cab, night watchman’s building lobby, parents pacing with their babies, students cramming. His background was not in radio; he was a skilled auctioneer. Obviously, the same listeners exist today – and are anxious for someone to talk to them. Check out this old clip of Nebel in action: 
talkers Boomer Esiason and Gregg Giannotti of Audacy’s WFAN, New York and George Dunham, Craig Miller and Gordon Keith of Cumulus Media’s KTCK, Dallas-Ft. Worth are finalists in the Major Market Personality of the Year category. WDBZ, Cincinnati’s Lincoln Ware is a finalist in the Large Market Personality of the Year category and Kayla Blakeslee of Pathfinder Communications’ news/talk WOW, Ft. Wayne and Kevin Miller of Townsquare Media’s KIDO-AM, Boise are finalists in the Medium Market Personality of the Year category. Winners will be announced on October 25 at the Marconi Radio Awards Dinner during NAB Show New York. 
underestimate time spent with AM/FM radio. While they believe Americans spend 9% of their media time with AM/FM radio, the reality is 15%.” Why is this? The report cites two reasons. First, longtime ad agency executive Bob Hoffman says, “How can professional people who work in an industry that is largely constructed on media behavior be so astoundingly misinformed? The answer is pretty simple… marketers always overestimate the attraction of new things and underestimate the power of traditional consumer behavior.” Second, marketing professor Mark Ritson adds, “There is increasing global evidence that marketers are basing their media choices on their own behavior or that stoked by the digitally obsessed marketing media, rather than actual audience data.” 
“Real Talk Radio Network” on Missouri stations KRTK-FM, Hermann; KVMO-FM, Vandalia; and KTRE-FM, Steelville, is being sued by the feds under the COVID-19 Consumer Protection Act for peddling false information about the COVID pandemic in order to sell supplements and vitamins. The trial is set to begin on August 21 and as a result of the rulings, Nepute is not allowed to testify as a medical expert as the judge ruled he does not practice medicine and has no “experience treating infectious diseases, and more specifically, COVID-19.” The judge also ruled that Nepute’s program is a form of advertising and as such falls under the laws that regulate commercial speech. 
THE Best Bit I’ve Heard This Month was by Gene Valicenti, morning host, WPRO-AM/WEAN-FM, Providence.
drive program alongside Kevin “KT” Turner and takes on “The Downbeat” as its name. Jeff Cavanaugh and Julie Dobbs move from the morning daypart to afternoons alongside Mike Rhyner for “The Speakeasy” program. The show times are altered by an hour with the morning program airing from 6:00 am to 10:00 am, the midday “Ben and Skin” show airing from 10:00 am to 2:00 pm, followed by the afternoon show airing from 2:00 pm to 6:00 pm. Zaccagnini tells the Dallas Morning News, “The catalyst for this change was to make a better fit for our same staff to further excel in a weekday lineup that best suits their professional and personal lifestyles.”
he plans to retire from the business in four years at the end of 2027. Patrick’s radio program is nationally syndicated via Premiere Networks and is simulcast via YouTube. The former ESPN personality responded to fans who questioned his decision by saying, “This is a young man’s game. I’m the oldest guy doing this. And I enjoy doing it, but by the end of 2027, that’ll be it. You have my word, so plan accordingly.” 
touches, including PR best practices, recent industry trends, case studies, the media, marketing, strategy, career development, and profiles of PR pros. Goldman says, “I’m excited to launch this show and have the opportunity to talk with so many smart, inspiring, and insightful people. I’m learning so much during the conversations I’m having with them on my show, and I know everyone who listens to the show, whether on the radio or as a podcast, will find value in these conversations.” The program airs Mondays at 5:00 pm on Hofstra University’s WRHU-FM, Hempstead, NY and is available nationally on the station’s livestream online and on most streaming devices. Check it out on Goldman Communications Group’s website (
By 2009, I had been making my living consulting and coaching talk hosts for 14 years, but I myself had not yet hosted a talk show. Like Rush Limbaugh before he went-talk, I had lots of on-air time under my belt as a music DJ. And that same skill set contributes to talk radio success: “Play the hits” (topics) and convert Cume to AQH (technique).
Former President Trump Effectively Working Talk Radio. Syndicated Newsmax Radio star Rob Carson conducted an exclusive interview with former President Donald Trump yesterday morning (6/13) for his popular midday radio show (12:00 noon – 3:00 pm EDT). Newsmax played it at 12:00 noon and then repeated it during the 2:00 pm hour to the delight of the show’s national roster of affiliates. According to a Newsmax spokesperson, “President Trump called Rob this morning and we were supposed to have 15 minutes. After 20 minutes, the former President’s people started asking us to wrap up but Trump said to ignore them, stating that he wanted to spend more time with Rob, and that he is a fan of Rob’s TV and radio shows. The two ended up speaking for a half hour.” The interview covered topics including the White House cocaine controversy, Trump’s criticism of the Dept. of Justice, the 2024 campaign, the border, human trafficking, the economy and even Elvis Presley. The full interview can be heard by clicking here: 
Lynn Montemayor Promoted to Director of Sales at Beasley Media Group Detroit. The Beasley Media Group announces sales pro Lynn Montemayor has been promoted to director of sales at the company’s Detroit-based radio properties. Montemayor most recently served as the GSM of 101 WRIF-FM, 94.7 WCSX-FM, 105.1 The BOUNCE, 105.9 KISS-FM, Detroit PRAISE Network, and Motor City Sports Talk The ROAR. Beasley Media Group Detroit VP/market manager Patti Taylor tells TALKERS, “Lynn is one of the most passionate and adept leaders I have ever worked with. She is thoughtful and fair, a creative teammate and a tenacious partner. I feel lucky and grateful to be working alongside Lynn in this next chapter of the Beasley Detroit cluster.” Montemayor is stepping up to fill the shoes of Taylor who was also recently promoted to her current position.
hosts. The ideal candidate will be able to execute either two- or four-hour air-shifts on WICC, along with booking guests, creating compelling local content, fielding listener phone calls, and pivoting subject matter as the news cycle dictates. This position will have different hours based on need. 