Monday Memo: Does Your Station Sound “On-Vacation?”
By Holland Cooke
Consultant
By 2009, I had been making my living consulting and coaching talk hosts for 14 years, but I myself had not yet hosted a talk show. Like Rush Limbaugh before he went-talk, I had lots of on-air time under my belt as a music DJ. And that same skill set contributes to talk radio success: “Play the hits” (topics) and convert Cume to AQH (technique).
This month and next, when so many take vacation time, guest-hosts are often local somebodies who are not career broadcasters and don’t share our second-nature performance routines. For their benefit, these tips, based on my experience on both sides of the mic:
My hosting debut was “The Jim Bohannon Show.” And Jimbo told me I was only the third person to ever guest-host, after Joan Rivers and Chris Matthews jump-started their broadcast careers there. But, to these listeners, who-the-heck was I? Lacking the back-story of an A-list comedian or former presidential speechwriter, I simply told the truth, saying, “I’m Jim’s pal, Holland Cooke” as I quickly invited callers into the hour’s topic or teed up the guest. I had promised myself I would avoid “The Sitting-In For Rush Syndrome:” unscripted monologue about myself and blah-blah-blah until the first break. TALKERS publisher Michael Harrison – himself a well-traveled guest host – recommends nonchalance and warns against, “It’s such an honor to be here!”
So, if you’re filling-in, that’s Tip #1: Cut to the chase. Don’t devalue the show by committing lots of time explaining that the familiar host is away and who you are. Tee-up what the show is about this hour… why it matters to those listening… how they will benefit from not wandering-off when they hear a stranger… and how to join-in.
Demonstrating this technique when “FOX Across America” host Jimmy Failla is off: my long-suffering client Paul Gleiser. His day job is owning KTBB, Tyler-Longview, Texas; and his side hustle is guest-hosting Jimmy’s show, which he’s done a half-dozen times this month. Understanding Tip #2: You’re a guest in someone’s home, Paul asked Jimmy for advice. Always in-character, Failla quipped “Drive it like you stole it!” So Gleiser is all about call count, teeing-up TWO tempting propositions, one topical, the other a softer “Bonus Question.” As I write this, he’s asking, “Which Democrat do we [Republicans] want to run-against in 2024?” and – as new employment numbers are announced – “The WORST job you ever had?” Callers are telling stories.
That’s Tip #3: Invite callers. Admittedly, my debut was a snap, with Jimbo’s show on 500-plus stations. But later, when then-PD Bill White had me do three nights on WBT, Charlotte, he texted me after my first hour to say that I had taken more calls that hour than other hosts get-around-to in a week. In a recession, I asked if callers were “Seeing ‘green shoots’ of recovery?” and “The best car you ever owned?” They all told stories about both. “DON’T beg for callers,” Harrison says. And bring more than just your voice, i.e., guests and sound bites from news feeds. Gleiser: “Prep like the phone is broken.”
Tip #4: Invite participation multiple ways. Many listeners would rather text than call. Do so and you’ll sound accessible and at-the-speed-of-life. And follow @smerconish to see how (effectively) he polls listeners via social media.
Tip #5: “Know what the show was about yesterday,” Gleiser urges, because political topics tend to change little day-to-day. Avoid this trap: The guest host’s outspoken narrative is a point that’s already been talked-to-death BUT this is HIS shot on a big show, so this is HIS turn to me-too the unison. Better approach: Come up with a new wrinkle; like Paul’s aforementioned “Who [Democrat] do we [Republicans] have the best chance of beating in 2024?”
Tip #6: Empower callers, by asking their FEELINGS, rather than asking for facts or their expertise. They’re not experts. Instead, use The Magic Words (“you” and “your”): “Should you be fined for installing or replacing your gas stove?” Or empower them with access to a guest they can Q+A about matters that matter to their lives. When the fill-in host is “a somebody” – the mayor or an athlete or an expert – the host him/herself is an opportune topic. As we say when inviting calls to hosts who broker weekend airtime: “The lawyer is in, the meter is off.”
Tip #7: Establish a relationship with the producer “BEFORE the show” Gleiser advises: “Don’t just show up.” Ascertain who-does-what. In some cases, the producer will have booked guests and may suggest or assign call-in topics. Or – in Jimmy Failla speak – you’re driving, if the producer is simply call-screening and running-the-board (which you should NOT attempt if you’re not an experienced broadcaster or if you are unfamiliar with this particular station’s set-up).
Tip #8: Keep re-setting – succinctly, “matter-of-factly” as Michael Harrison puts it — introducing yourself and your guest-or-topic — when you’re going-into and coming-out-of breaks, and at the beginning of each hour. Why: Listeners are constantly tuning-in.
Tip #9: Always and only announce the call-in number immediately after you tell them WHY to call. Most common mistake I hear, even from experienced hosts: They give-out the phone number at the very beginning of the show or hour or segment, then (eventually) they tell you why to call, possibly minutes later (an eternity in live radio). So, they’re haunted by those dreaded “regulars” who already have the number memorized. Make announcing the number the punch line, whether you’re asking opinions on topic du jour or offering access to a guest they’ll want to interact with. ‘Seems like a little thing, but this can make a big difference in how popular you make the station sound.
Tip #10: “Be a convenience to the station,” not high maintenance. Harrison: “If you’re a diva they won’t ask you back.”
Tip #11: Afterward, give it a listen. If you do this for a living, wait a week, so you hear your work with fresh ears. Not a broadcaster? Was there a segment worth sharing on your blog or via social media? Did you or a guest explain something real useful? On Twitter, link to an audio clip of “Pet Pro Dr. Donna Johnson’s tips for helping your critters keep their cool during a long, hot summer,” so you’re useful to those who weren’t listening live. For LOTS of clicks and shares, include pictures of cuddly kittens and puppies.
Tip #12: If you are a career broadcaster, “always be available (and prepared) on short notice,” Michael Harrison recommends. 😉
Holland Cooke (HollandCooke.com) is a consultant working at the intersection of broadcasting and the Internet. He is the author of “Spot-On: Commercial Copy Points That Earned The Benjamins,” a FREE download; and the E-book and FREE on-air radio features “Inflation Hacks: Save Those Benjamins;“and Multiply Your Podcast Subscribers, Without Buying Clicks,” available from Talkers books. Follow HC on Twitter @HollandCooke
As TALKERS noted yesterday (Thursday, 7/13), Genuine Austin Radio’s KTXX “104.9 The Horn” will be dropping its sports talk format in just over two weeks (8/1). For the past seven years, “The Horn” was the home of University of Texas football, men’s basketball and baseball broadcasts; however, that will change owing to the upcoming format flip. Taking over as new flagships for the Texas Longhorns are iHeartMedia Austin sports talk KVET-AM “AM 1300 The Zone Austin’s Sports Talk” and its country cluster-mate, KVET-FM. The two outlets will simulcast football and men’s basketball. 
According to iHeartMedia sports president Kevin Legrett, “The Texas Longhorns is one of the leading college sports brands in the country. Longhorn Nation continues to be recognized for their pride and dedication to their home team. We are excited to be the broadcast home to these passionate sports fans, providing great programming and play-by-play coverage not only in Austin, but everywhere via iHeartRadio.” University of Texas vice president/director of athletics Chris Del Conte comments, “The move of our network’s flagship radio station to KVET is a huge win for our fans in Austin and central Texas. The powerful signals of ‘AM 1300 The Zone’ and [KVET-FM] will give our Longhorn faithful access to crystal-clear radio game broadcasts from the northern tips of Williamson County down to the southern regions of Caldwell and Hays counties and out east to our friends in Bastrop and west into the beautiful Hill Country. No matter where you are in that footprint, you’ll get your Horns loud and clear from kickoff, tipoff or first pitch. Then you add the cherry on top to this deal with our network’s partnership with the mighty brand of iHeartMedia, and we’ve hit a home run in every way.” This will be Craig Way’s 23rd year as play-by-play voice of the Longhorns. The deal was negotiated by rightsholder Learfield’s Longhorn Sports Properties.
Judge Andrew Napolitano, his Ampere Parkway Productions, Lapcom Communications, and Crossover Media Group enter into a partnership to expand sales/marketing of Napolitano’s “Judging Freedom” podcast. Crossover Media Group managing partner Sue Freund tells TALKERS, “The addition of the ‘Judging Freedom’ podcast to our portfolio is an honor. This partnership signifies our commitment to bringing diverse voices to the forefront. CMG has seen the positive results the judge delivers for advertisers which has further reinforced our enthusiasm for being involved with – and taking – this podcast to the marketing community.” Lapcom Communications president Steve Lapa – who writes a weekly (Monday) column for TALKERS – comments, “The ‘Judging Freedom’ brand resonates with over five million fans each month. We look forward to the expertise of the Crossover Media Group team as they take ‘Judging Freedom’ to the next level.” Napolitano adds, “We are thrilled to embark on this exciting marketing partnership with everyone at CMG. Their expertise and dedication fit perfectly with our vision for the ‘Judging Freedom’ podcast.” Napolitano’s storylines have included legal, government, and national security issues. The partnership begins with Napolitano’s 30-minute interview of Democratic presidential candidate Robert F. Kennedy, Jr.
WBEN/Buffalo Adds the Armstrong & Getty Show. The Armstrong & Getty Show has added yet another major market – WBEN, Buffalo. The Audacy-owned outlet is one of the most respected news/talk radio stations in the country having won numerous state, regional, and national awards for its news reporting. It is also one of the country’s heritage stations, tracing its beginning to 1922. WBEN operations director/Audacy news talk format VP Tim Wenger tells TALKERS, “We’re thrilled to have Armstrong & Getty as part of the evening lineup at WBEN. Their entertaining approach to current events and politics is a refreshing way to cap off the daylong programming on the station.” In a joint statement, Jack Armstrong and Joe Getty (pictured above left) say, “We’re excited to join the list of great radio voices that have been part of Buffalo and WBEN. Now, more than ever, it’s important that folks get a perspective from outside the mainstream media. We’re here to be that honest voice.” For more information about The Armstrong & Getty Show, contact Eric Weiss at The Weiss Agency: 
Las Vegas Abuzz Over Raiders and Jimmy Garoppolo. Nationally syndicated, Las Vegas-based TALKERS Heavy Hundred host Dr. Daliah Wachs of the Genesis Communications Network met and received a jersey signed by the new Las Vegas Raider‘s quarterback Jimmy Garoppolo. The two are pictured (right) at an NFL “Salute To Service” event at Nellis Air Force Base. Wachs tells TALKERS, “The region is hopeful that Garoppolo will add that winning spark to the team if only he stays healthy.”
Coinciding with the Independent Broadcasters Foundation’s fourth anniversary are new enhancements (including a redesigned website which unveils today) and policies. To more effectively focus on members’ needs, the IBA implements a cap of 300 company members, with no limit on number of stations under a company. According to IBA president/executive director Ron Stone, “These improvements allow the IBA to grow into the best possible organization representing independent radio stations. Future members will have market exclusivity to IBA membership. All current members that share a market will be grandfathered in and are not affected by this change. A group is considered one company. Once we reach the 300-mark, membership will be closed. New members will only be received if the number of member companies drops below 300.” National cash contests will now include text-to-win capability and Stone states, “Participating member stations have experienced as much as 30X ROI from [those contests].” Only IBA member stations can participate in the September National Cash Contest; the deadline for stations and groups to register is in less than three weeks (7/31). An IBA member may be a single station or a group of stations, as long as the company is not traded on a public market.
Accusing social media giant Meta of pilfering former Twitter employees to create a “copycat” application, Twitter is threatening legal action against Meta over “Threads,” Meta’s text-based “Twitter killer” platform. In a letter addressed to Meta chief executive officer Mark Zuckerberg, Twitter lawyer Alex Spiro argues that Meta used Twitter’s trade secrets and intellectual property to build Threads. Flatly dismissing Spiro’s letter, Meta spokesperson Andy Stone states on Threads, “No one on the Threads engineering team is a former Twitter employee – that’s just not a thing.” Heretofore silent on the launch of Threads, Twitter executive chair/chief technical officer Elon Musk late last week backed Spiro’s claims stating, “Competition is fine – cheating is not.” In addition, Twitter chief executive officer Linda Yaccarino tweeted that Twitter is “often imitated – but the Twitter community can never be duplicated.” According to Zuckerberg, Threads drew more than 30 million sign-ups within 48 hours of last Wednesday night’s (7/5) launch; that number has reportedly now more than tripled, exceeding the 100-million mark.
gained unauthorized access to a significant amount of data belonging to Townsquare Media. According to their statement, the threat actors allegedly possess a staggering 251GB of the company’s data. This includes files sourced from the company’s servers and workstations, explicitly targeting those created within the past year.” The story does not indicate how much money the hackers are asking for, but they are reportedly giving Townsquare a week to respond before making the data public. 
Congratulations! You’ve made to the halfway point this year.
“During the past decade, I’ve absolutely fallen in love with the people of Central Virginia. This community has been so welcoming to my family and I cherish having the chance to help out a bit by serving as an advocate for special needs kids, saluting our law enforcement officers, and sharing vital news and information.” Audacy Virginia SVP and market manager Bennett Zier comments, “Jeff is a great citizen of Virginia and continues to be an important part of the WRVA family.”
networking and mostly music. As the Latino community grows in Suffolk County, we found that they have no full-time news and information source, no outlet for them to express their thoughts or hear the talk radio that they want. We knew that we needed a sister station to ‘LaFiesta’ that was dedicated to the community and was their ‘LI News Radio’ or WINS. Ana developed the concept of live, local, community talk radio for this demo and named it ‘En Vivo’ — or ‘Live,’ now all I had to do was find an outlet for this amazing concept she developed. When WLIM 1440 and 93.3 became available we knew we had to make the move and bring them into the JVC cluster.” Carbalo adds, “Long Island ‘En Vivo’ knows today’s decisions affect our community tomorrow and the best tool to drive us to a better future is information. News, politics, finance, sports, entertainment, health & lifestyle – we cover it all. Long Island has a huge Hispanic population that continues to be underserved. That was made abundantly clear during the pandemic. Long Island needed information in Spanish… So now we have a dedicated source that will not only deliver relevant information about what happens in our area but also educates and creates opportunities for the Hispanic population to prosper by providing the tools and resources they need.”
operations Masa Patterson says, “For years, we have been dealing with CRM programs with inferior functionality designed for other industries. With ARC, Jason [Bailey] has created the Porsche of CRM/database software specific to the network radio space, and you know how Benztown appreciates a good performance vehicle. We love the product and partnership.”
fundraiser is the BFoA’s second largest annual fundraiser. Comerford says, “The Broadcasters Foundation is the only charity devoted exclusively to providing aid to our colleagues in broadcasting who are in dire need. For me, chairing the Celebrity Golf Tournament is an opportunity to give back.” BFoA president Tim McCarthy comments, “We’re grateful that Frank is donating his time and leadership to this year’s Celebrity Golf Tournament. The Celebrity Golf Tournament brings in a significant amount of the much-needed dollars we need to continue to help our colleagues who have fallen on tragic circumstances and need our help.”
more “significant on-air layoffs” affecting ESPN personalities that could come as early as next week. Johnson, Williams and Kellerman have other roles with ESPN and their individual status with the company is not certain, but Marchand speculates that contract buyouts by ESPN are a possibility. ESPN will put a morning show back on the network, but the talent will need to make significantly less than the “Keyshawn, JWill and Max” hosts were making. 
Smiley adds, “We launched KBLA Talk 1580 on Juneteenth, two years ago, during the height of the COVID-19 health crisis. We’re extremely proud that in two short years, KBLA Talk 1580 has become a trusted community resource in Los Angeles and beyond. Our mission to enlighten, empower and encourage, resonates with our growing audience.” Additionally, over the past two years the company has launched SAM Digital, its own brand of white label products that are designed to help businesses and service providers reach an even wider audience, grow brand awareness, and increase sales by targeting specific audiences with direct messaging and by measuring the performance of their outreach campaigns. It also recently debuted the SmileyAudioMedia Podcast Network to expand beyond traditional radio broadcasting.
Jewish Committee. The AJC is a global advocacy organization that monitors Antisemitism around the world and offers education and support to the Jewish community as well as engaging with leaders at the highest levels of government. KFI program director Robin Bertolucci says, “I, along with others, recently watched in horror as anti-Semitic protesters were seen making Nazi salutes to passersby on the 405 freeway. As broadcasters, it is our duty to educate and inform our listeners and this podcast brings attention to the unseemly underbelly of Antisemitism which is sadly alive and well online and in our communities.” Other guests include Rabbi Abraham Cooper, the associate dean and director of Global Social Action Agenda for the Simon Wiesenthal Center in Los Angeles; Dr. Matthew Schumacher, a clinical and operational psychologist who is on assignment with the Los Angeles County Sheriff’s Department’s Major Crimes Bureau; Dr. Michael Berenbaum, curator of the installation of the only authorized traveling exhibition of Auschwitz; Rabbi Michael Barclay, founding rabbi of Temple Ner Simcha in Westlake Village, California. 
and sports – who will transition into an innovation-focused consultant role at the end of June. iHeartMedia Boston SVP of programming Dylan Sprague comments, “Rob’s 
vision has helped guide ‘WBZ NewsRadio’ towards becoming a digitally focused news organization. I’m glad that he will continue to be a part of our organization as he moves into the next part of his career.” 
director. Jay is a consummate professional with a strong connection to the community, and we are thrilled to have him to lead our newsroom. I couldn’t be more excited about where ‘WBZ NewsRadio’ is headed with Bill and Jay at the helm.” Flaherty states, “I am excited to work with the best news staff in the business as we keep finding ways to make innovative changes to live local news. WBZ NewsRadio is combining its strong signal with an impactful social media presence to bring news and storytelling to people of all ages,” said Bill Flaherty.
tours that provide a significant revenue stream for stations (or syndicators) as well as world-wide free travel for their top personalities. Collette is planning a major presence at TALKERS 2023 tomorrow (6/2) at the 26th annual sold-out installment of the talk media industry conference at Hofstra University on Long Island. Jim Edwards, VP, US affinity development (
Until NASA approves company logos on rockets, the fastest billboards an advertiser can buy move at over 200 miles per hour, weigh less than seven ounces and are three-hundredths of an inch thick.
from any department in a small to medium radio market. MIW says, “The program is designed to encapsulate so much of what Laurie brought to the industry – a mentorship that encourages and empowers women to develop confidence and sharpen communication skills, to hone the ability to effectively speak up in order to further attain her goals.” MIW board president Ruth Presslaff says, “This program will always hold a special place in our hearts as Laurie has left an unforgettable impact on all of us in the industry. We had a number of talented candidates to choose from, so it was a tough decision. Mary’s energy and vibrant character really illuminated our reasons for curating this program and we’re excited to have her as our first inaugural mentee!”
and founder of “Our American Stories,” a storytelling radio show and podcast featuring narratives that represent the best of America: history, sports, music, free enterprise, charity, faith, family and more. It can be heard five days a week, two hours a night, on well over 250 affiliates, including many heritage outlets, across the country. And archives of the show are available as an evergreen series of podcasts. In 2021, “Our American Stories” was signed to a syndication deal with Premiere Networks, giving it an added layer of distribution muscle as the property continues to show non-stop growth and display tremendous compatibility with more traditional forms of news/talk radio programming. According to Harrison, “Lee Habeeb is one of the most positive, as well as successful, players in the news/talk radio community with a compelling message of goodness and unity. He is a shining light of hope and growth for our industry and America.” 
custom competitive set in year-over-year growth across multiplatform unique visitors, page views, and minutes spent, according to data from Comscore. OutKick delivered over 8 million multiplatform total unique visitors, up 394% year-over-year, 32 million multiplatform total views, and 36 million multiplatform total minutes. OutKick founder Clay Travis says, “OutKick continues to be the only platform that drives the sports, culture, and political intersection and that separates us from the rest of the field. Our authentic and unfiltered reporting across the board is unmatched which is a direct result of the significant increases we’re seeing every month.”
at FOX’s KSAZ, a producer at PBS’s KAET, and whose voice was prominently featured in the 1989 award-winning documentary, Roger and Me. In 2018, Steve joined Skyview Networks’ Arizona and California News Radio teams, where he covered many news stories, including political elections and a recent interview with newly elected Arizona Governor, Katie Hobbs. Skyview Networks VP, news Jeff Scott says, “In addition to being an outstanding broadcaster and journalist, Steve was a wonderful person, with a kind word and a smile for everyone he encountered. I feel incredibly lucky to have known him for more than three decades, and for having worked alongside him at KTAR, KSAZ, and for the past several years at Skyview Networks. Please keep Steve in your thoughts and know that we will do our very best to carry on his tradition of excellence and service.”
American Life. Other radio related podcasts that placed in the top 50 include “The Ben Shapiro Show” (#8), “The Ramsey Show” (#17), and “The Dan Bongino Show” (#25). The latest ranker from Edison Podcast Metrics shows the Top 50 Podcasts based on weekly audience reach and reflects two significant updates to the service that were implemented last year. The sample has been expanded to include weekly podcast listeners age 13-17. This measurement allows podcast producers and networks to understand the teen segment of the Gen Z podcast listeners. The ranker also includes increased sample size, which allows for more recency in reporting and robust cuts of data. The latest ranker includes measurement from the previous two quarters with a total sample size of 10,797 weekly podcast listeners age 13+. 
one the most successful voices in audio branding as a 2023 honoree of the Benztown 50 list of the top 50 voiceover professionals in the U.S. and Canada.” The Ambush audio imaging library is written and produced by imaging director Scott Phillips. Benztown VP, sales & operations Masa Patterson says, “JJ is world class, serving as the imaging voice for some of the best NT stations in America. Combining him with a production talent like Scott Phillips and retooling the content plan has Ambush positioned as a top-of-class resource for audio producers in the spoken word space.” Surma adds, “Scotty Phillips is an amazing writer and producer, and Ambush is a legendary resource that I leaned into many times in my years as a creative services director. The opportunity to bring my energy to such a respected and trusted audio library and company has me all fired up!” 
What will hurt your chances of sales success more, graduating from a low-ranked college or attending too many inefficient sales meetings?
Ever lost your phone? It’s an instant sick, sinking feeling. It’s quaint to even call it a “phone,” because it’s…everything. Including us. Like the transistor radio Boomers toted in our youth, it’s audio in your pocket.
