By Holland Cooke
Consultant
Bill Gates has a useful term for something radio should be thinking about: “Human Reserved.” In an essay about a turbulent AI era, he sketches an unsettling future, and – for broadcasters – has a consequential warning… and an opportunity.
As artificial intelligence performs more and more work traditionally done by humans, he suggests there will be activities we could turn over to machines and deliberately choose not to, because something important would be lost. AI can write a weather forecast, summarize a police report, transcribe a school-board meeting, generate a commercial, voice a liner, research a sales prospect, and assemble an hour of music.
As content gets cheap, human presence becomes more valuable
Search results are AI summaries. Social posts, photos, voices, and videos may be synthetic. Gates warns of AI-powered fraud, disinformation, and deepfakes. Amid all that uncertainty, imagine hearing: “I’m here at the courthouse, where the jury just returned a verdict…”
Could AI manufacture that sentence? Sure. But I know who’s saying it. That’s an asset radio shouldn’t automate away.
Yes, use AI aggressively behind the scenes. Let it transcribe meetings, research prospects, clean up audio, draft proposals, repurpose interviews, and handle routine administrative work. Automate tasks. Protect relationships. Let AI summarize the school-board meeting. Then have your reporter tell me what it means to my kid. Let AI draft ten commercials. Have someone who understands the advertiser decide which idea might actually make the phone ring.
Why advertisers still need us?
Soon every local business owner will be able to generate logos, videos, emails, websites, social posts, and commercial scripts almost instantly. So, “We’ll make your commercial” becomes a nearly worthless sales proposition. The station’s value needs to migrate from selling spots and making ads to: We know this market. We know how to get people here to notice you. And we help make your advertising work.
AI will create an infinite supply of information. What’s scarce will be trust, judgment, relevance, relationships, and recognizable local humans. So, radio’s AI strategy can be surprisingly simple: Use AI to DO more. Use humans to MEAN more.
Here is Bill Gates’ essay: https://www.gatesnotes.com/a-turbulent-ai-era-and-critical-choices-to-make
Holland Cooke (HollandCooke.com) is a consultant working the intersection of broadcasting and the Internet. Follow HC on Twitter @HollandCooke and connect on LinkedIn