Tag: Holland Cooke

Industry Views

Monday Memo: “So What?”

By Editor | by Editor

By Holland Cooke
Consultant

imgAbout those commercials… which pay for you. When a prospective client says, “We tried radio. It didn’t work,” I ask to hear the commercial. Within seconds I can tell why.

It opens with the business name. It lists products. It rattles off prices. It stuffs in an address, a website, a phone number, and a slogan. Then it ends. Nothing happened. Nothing memorable. Nothing emotional. Nothing that gave a listener a reason to care. Yet radio gets blamed. Like blaming a fishing rod because you cast with no bait.

The commercial has one job: Make someone care enough to take the next step

That’s it. Not explain everything. Not impress everyone with how many years you’ve been in business.

Its purpose is to create curiosity…confidence…desire…trust…urgency…hope. Any one of those emotions can motivate action. A list of merchandise almost never does.

The listener doesn’t wake up hoping to buy a water heater, or hire a lawyer, or replace a roof. People act when something in their lives creates a need. Good advertising connects with that moment.

A mattress store isn’t selling mattresses. It’s selling better mornings. A financial planner isn’t selling investments. She’s selling confidence. A heating contractor isn’t selling furnaces. He’s selling warmth on the coldest night of the year.

Translate Features into Benefits

Every advertiser has a product. Every customer has a problem. Say it with me: “Successful spots connect the dots.”

Here’s a simple exercise: Every time they mention a feature, ask, “So what?”

  • “We stock thousands of [item].” So what? “You won’t spend your weekend driving from store to store.”
  • “We’ve been serving this community since [year].” So what? “We’ve helped generations of local families buy homes, build businesses, and send kids to college.”
  • “We offer custom designs.” So what? “The ring she’ll wear forever will be unlike anyone else’s.”

If the answer explains how the listener’s life becomes:

  • easier
  • safer
  • faster
  • healthier
  • happier
  • less stressful
  • more convenient
  • more secure
  • more enjoyable

…you’ve found the benefit, and you get paid.

Holland Cooke (HollandCooke.com) is a consultant working the intersection of broadcasting and the Internet. Follow HC on Twitter @HollandCooke and connect on LinkedIn

Industry Views

Radio: Human Reserved

By TALKERS | by TALKERS

By Holland Cooke
Consultant

imgBill Gates has a useful term for something radio should be thinking about: “Human Reserved.” In an essay about a turbulent AI era, he sketches an unsettling future, and – for broadcasters – has a consequential warning… and an opportunity.

As artificial intelligence performs more and more work traditionally done by humans, he suggests there will be activities we could turn over to machines and deliberately choose not to, because something important would be lost. AI can write a weather forecast, summarize a police report, transcribe a school-board meeting, generate a commercial, voice a liner, research a sales prospect, and assemble an hour of music.

As content gets cheap, human presence becomes more valuable

Search results are AI summaries. Social posts, photos, voices, and videos may be synthetic. Gates warns of AI-powered fraud, disinformation, and deepfakes. Amid all that uncertainty, imagine hearing: “I’m here at the courthouse, where the jury just returned a verdict…”

Could AI manufacture that sentence? Sure. But I know who’s saying it. That’s an asset radio shouldn’t automate away.

Yes, use AI aggressively behind the scenes. Let it transcribe meetings, research prospects, clean up audio, draft proposals, repurpose interviews, and handle routine administrative work. Automate tasks. Protect relationships. Let AI summarize the school-board meeting. Then have your reporter tell me what it means to my kid. Let AI draft ten commercials. Have someone who understands the advertiser decide which idea might actually make the phone ring.

Why advertisers still need us?

Soon every local business owner will be able to generate logos, videos, emails, websites, social posts, and commercial scripts almost instantly. So, “We’ll make your commercial” becomes a nearly worthless sales proposition. The station’s value needs to migrate from selling spots and making ads to: We know this market. We know how to get people here to notice you. And we help make your advertising work.

AI will create an infinite supply of information. What’s scarce will be trust, judgment, relevance, relationships, and recognizable local humans. So, radio’s AI strategy can be surprisingly simple: Use AI to DO more. Use humans to MEAN more.

Here is Bill Gates’ essay: https://www.gatesnotes.com/a-turbulent-ai-era-and-critical-choices-to-make

Holland Cooke (HollandCooke.com) is a consultant working the intersection of broadcasting and the Internet. Follow HC on Twitter @HollandCooke and connect on LinkedIn

Industry Views

Monday Memo: AI Does More with Less. Radio Must, Too

By TALKERS | by TALKERS

By Holland Cooke
Consultant

imgThe most important sentence in Sharon Gai’s How to Do More With Less: Future-Proofing Yourself in an AI Economy (Wiley) isn’t about technology at all. It’s about leverage. She writes that the goal is to stop being “the busy bee” and instead become “the beekeeper… someone that controls the ‘bees’ to get what you want.” That’s the wakeup call radio needs right now.

Because while our industry debates whether AI is a threat, the rest of the world has already moved on. Gai describes watching Alibaba engineers generate hundreds of thousands of ad banners in seconds – work that once required “thousands of designers” and weeks of back and forth. That moment, she says, was when she realized “the next era of work had already started.” Radio is still acting like it hasn’t. 

AI won’t replace radio. But it will replace radio people who don’t use it.

Gai is blunt: “Will AI replace workers? Absolutely.” But she adds the part radio needs to hear: it replaces tasks first, not people. The winners are the ones who learn to orchestrate the tools. For radio, that means:

  • Sellers using AI to prebuild spec spots, proposals, and category insights
  • Programmers using AI to audit clutter, analyze rotations, and tighten imaging
  • Production using AI to version spots, clean audio, and accelerate turnaround
  • Managers using AI to summarize meetings, draft memos, and model revenue scenarios

This isn’t theory. It’s survival. 

The OnePerson BillionDollar Company — and The OnePerson Radio Station

Gai cites Sam Altman’s prediction that AI will enable “one-person billion-dollar companies.” Radio should hear a different version: the one-person radio station. Not as a cost cutting fantasy — as a competitive necessity.

A single operator, armed with AI tools, can now:

  • Build a full digital presence
  • Produce daily content
  • Generate sales materials
  • Analyze audience behavior
  • Maintain advertiser relationships

Small market owners — the ones already stretched thin — stand to gain the most. 

The Real Message for Radio

Gai’s book isn’t about replacing humans. It’s about reclaiming agency in an AI-driven economy. Radio needs that mindset more than any legacy medium. Because the question isn’t whether AI will change radio.

It’s whether radio chooses to be the bee… or the beekeeper.

To read 2 sample chapters, free, click here.

Holland Cooke is a consultant working the intersection of broadcasting and the Internet. Follow HC on Twitter @HollandCooke and connect on LinkedIn

Industry Views

Who talks like THAT???

By TALKERS | by TALKERS

img

At the end of the day, when all is said and done, broadcasters and podcasters should avoid clichés like the plague. And redundancies, “Period, full stop.”

Consultant, longtime TALKERS columnist – and, yes, long, long-ago English teacher – Holland Cooke has been collecting verbal misdemeanors for decades. His new quick-read e-book Who Talks Like That??? skewers broadcast-ese, bloated wording, antique vocabulary, redundancies, mispronunciations and other ways we accidentally make listeners notice how we’re talking instead of what we’re saying.

“Because radio and podcasts are intimate media, and unforgiving,” Cooke urges, “sound human.” Especially now that every word is competing for attention with SO many audio competitors. FREE download to TALKERS readers: https://getonthenet.com/OOPS.pdf

Industry Views

Monday Memo: Prospect Retailers Who Are Podcasting

By TALKERS | by TALKERS

By Holland Cooke
Consultant

They’re low-hanging fruit. They “get” audio, and they crave the listeners radio can bring. We train station sales reps to ask, “If we don’t tell our listeners about your podcast, how will they know you’re doing one?” Incorporate sound bites from their podcasts into their spots.

Holland Cooke is a consultant working the intersection of broadcasting and the Internet. Follow HC on Twitter @HollandCooke and connect on LinkedIn

Industry Views

Monday Memo: Radio’s New Fall Season

By TALKERS | by TALKERS

By Holland Cooke
Consultant

 

imgAs TV is touting its coming attractions, take a step back. We – inside the box – live-and-breathe radio.

Listeners have their hands full just living and breathing. Their day is time-crunched and financially-challenged, and we want to be its soundtrack. But listening is free, unlike umpteen other purchase decisions they agonize. So what’s high-stakes to us is low-stakes to them.

We only matter if we matter, and we’ve never had so much audio competition.

  • This month, as the school year begins in so many places, the listeners local retailers want as customers revert to “normal.” Their tempo changes, and builds to a holiday season climax. Do they know who you are and how you can help?
  • Off-air promotion (remember that?) merely says give-us-a-try. When they do, does what they hear deliver? Even with scant (or no) off-air promotion, much of what you can do to become more habit-forming costs nothing. As consultants do, I’m talking about “the fundamentals,” the blocking-and-tackling stuff. For starters, think: recognition and relevance.

Who are you?

  • Are call letters or station nickname delivered frequently? PPM myth: call letters matter less. Baloney. Awareness drives use. Ditto your dial position(s) and how to listen via smartphone, smart speaker, and streams. Name-and-address.
  • As your listeners cume 3 stations this week, help ’em remember yours more than the other 2 (not to mention streams and satellite radio and podcasts). And are you selling — or merely reciting — call letters, dial position, and slogans? This is often an issue with veteran talent, creatures of habit.

“Who cares?”

Or as my WTOP successor Jim Farley (RIP) asked: “W.G.A.S.?” He hung a sign in the newsroom there, meaning “Who Gives A Shit?”

  • Are topics relatable and useful? Enable listeners with helpful information, and they’ll keep coming back.
  • Do you say “you” and “your,” a lot? It’s a litmus test for relevance.
  • Do you keep setting the stage as audience tunes in? Someone JUST got in the car.
  • Are you teasing the next quarter hour? And what you’ll offer same-time-tomorrow?
  • Even with apps in the dashboard, weather and traffic are super-local and can be super-impactful.
  • Is your on-air imaging about the station? Or about listeners’ lives? “Because ONE traffic jam can jam-up your whole day…”

There’s more from radio’s right-now To-Do list at HollandCooke.com

Holland Cooke is a consultant working the intersection of broadcasting and the Internet. Follow HC on Twitter @HollandCooke and connect on LinkedIn

Industry Views

Monday Memo: Trust is the New Currency

By TALKERS | by TALKERS

By Holland Cooke
Consultant

Holland Cooke

It is now the ultimate competitive advantage, and for broadcasters it’s a survival strategy. In The Five-Year Century: Bold Leadership and Accelerated Outcomes in the Age of AI, Mihir Shukla and Nancy Hauge explain how—as artificial intelligence accelerates change and demographics reshape the audience—trust becomes the only durable asset radio and television can bank on.

The book describes a 2026 world where the “twin engines” of growth—population and productivity—have stalled. Birth rates are plunging, workforces are shrinking, and productivity has flatlined across most industries. Meanwhile, AI is compressing decades of innovation into months. This collision creates what the authors call “The Five-Year Century,” in which the pace of change overwhelms institutions built for slower times—broadcasting, for instance.

Radio and television were built on industrial-era assumptions: mass audiences, standardized programming, rigid schedules, and hierarchical decision-making. Those assumptions worked when the audience was broad, predictable, and captive. On February 9, 1964, the Beatles tripled Ed Sullivan’s ratings. Back to the future…

AI is rewriting the rules of content creation, distribution, and consumption. Personalized news feeds, customized ad loads, and algorithmic programming are expectations. Younger audiences don’t wait for a newscast; they expect a feed. They don’t tune in; they scroll. They don’t accept one-size-fits-all; they demand one-size-fits-me.

In this environment, trust becomes the new currency because it’s the one thing AI cannot manufacture.

Broadcasting’s advantage has always been credibility. When a storm hits, people still turn to local radio. When a shelter-in-place alert hits their phone, they still switch on local TV. That instinct is powerful, but it’s not permanent. Trust must be earned continuously, especially as AI-generated misinformation floods the ecosystem.

The book’s chapter on the “Trust Economy” makes a critical point: trust accelerates outcomes. High-trust organizations move faster, innovate more boldly, and adapt more effectively. For broadcasters, trust accelerates audience loyalty, advertiser confidence, and community relevance. But trust now requires new behaviors.

It requires transparency about how AI is used in newsrooms. It requires clarity about what is human judgment and what is machine assistance. It requires authenticity as AI-generated talent becomes increasingly commonplace—and increasingly convincing.

Trust requires broadcasters to lean into what humans do best: context, empathy, moral reasoning, and community connection. The book reminds us that “work worthy of human potential” is work that machines cannot replicate. For broadcasters, that means storytelling, accountability journalism, and the human presence that makes local media local.

By all means, assign AI the routine tasks: editing, logging, transcription, versioning, and production. Then reinvest the human time you save in the relationship between a station and its community. In The Five-Year Century, trust isn’t just a virtue. It’s a conspicuous differentiator. It’s the currency that will determine which broadcasters thrive and which fade into the noise of an algorithmic world. As our industry suffers workforce cutbacks, we risk downsizing trust.

To read two sample chapters and watch a short video interview with the authors, click here.

Holland Cooke is a consultant working at the intersection of broadcasting and the Internet. Follow HC on Twitter @HollandCooke and connect on LinkedIn.

Industry Views

Monday Memo: AI Can’t Fake Real

By TALKERS | by TALKERS

By Holland Cooke
Consultant

imgIn Full Stack Human: The Mindset Upgrade You Need to Stay Human in a World Ruled by Technology (2026, Wiley Books) Dara Simkin and Tane Hunter describe a 2026 media landscape where people face information overload, shrinking attention spans, negativity fatigue, algorithmic manipulation, and constant distraction.

The irony is that radio may win the future not by becoming more like technology, but by becoming more human. In an age of artificial everything, that’s the sustainable competitive advantage local radio has. And the more crowded the media landscape becomes, the more valuable radio’s unique strengths become.

Consider what today’s digital platforms do best. They personalize content as algorithms learn what users like and deliver more of it. Streaming services can build custom playlists. Social media feeds are tailored to individual interests. AI can generate content instantly.

What those platforms cannot do is belong to a community. Spotify doesn’t know why I-95 is jammed. TikTok doesn’t care that the town council just approved a controversial zoning change. An AI-generated playlist can’t tell listeners where to find shelter during a storm or why Friday night’s high school football game matters. Local radio can. And as media becomes increasingly global, local content becomes increasingly scarce. And scarcity creates value.

Citing research, the book points to another opportunity: Digital platforms are optimized to trigger emotion, especially outrage and conflict – the 1990s talk radio caricature on steroids. The result is a public that often feels overwhelmed, exhausted, and anxious.

Listeners want information, and are looking for context, usefulness, connection, and (dare we?) a reason to smile. Stations willing to do more than simply amplify the argument du jour become indispensable. Winners deliver local information, from trusted voices, a genuine connection that answers the listener’s constant question: “What’s in this for me?”

Click here to read a free sample chapter of “Full Stack Human: The Mindset Upgrade You Need to Stay Human in a World Ruled by Technology.”

Holland Cooke (HollandCooke.com) is a consultant working the intersection of broadcasting and the Internet. Follow HC on Twitter @HollandCooke and connect on LinkedIn

Industry Views

Monday Memo: Robot vs. Robot

By TALKERS | by TALKERS

By Holland Cooke
Consultant

imgRadio stations used to announce the present temperature at the end of the weather forecast, empowering listeners who are heading out to dress accordingly. It’s the ultimate live-N-local information.

 It was SO conspicuous that – in diary markets – competing stations would fib if the temperature was a competitor’s dial position. I was the 7-midnight DJ during WPRO’s 1970s Top 40 heyday — yep, a live voice at night, before the overnight guy took over. Our AM dial position was 63, a temperature never announced on WGNG (55) or WJAR (92). And vice-versa.

Back to the future: The forecast still airs on AM/FM radio, but often without a live temp’ at the end, because the station is robotic and the weather is canned. Common faux pas: At 4 pm, the forecast begins “Today will be…”

Listeners who want the temperature now get it – instantly – where Amazon Prime subscribers can also ask for 2 million songs…from a robot, Alexa.

In next week’s column here: How radio wins the future – not by becoming more like technology, but by becoming more human. 

Holland Cooke (HollandCooke.com) is a consultant working the intersection of broadcasting and the Internet. Follow HC on Twitter @HollandCooke and connect on LinkedIn

Industry Views

Monday Memo: Eat Your Ice Cream

By TALKERS | by TALKERS

By Holland Cooke
Consultant

img“Globalization and the deconstruction of community and country, an addictive media system that runs on algorithms we don’t understand and can’t escape, the unpredictability of climate change, Gilded Age-level inequality, and the worry that generative AI will control rather than be controlled by us.”

Those facts-of-life come from Ezekiel J. Emanuel MD, who reckons make us “feel vulnerable, anxious, and powerless – at the mercy of forces beyond our reach. So, we embrace what we can control: our own wellness.”

Emanuel is a University of Pennsylvania professor, bioethicist, and oncologist, and was one of the architects of the Affordable Care Act. His best-selling book, Eat Your Ice Cream: Six Simple Rules for a Long and Healthy Life, is HIGHLY recommended. Much of what you read will be as surprising as the title.

Click here to read a sample chapter, FREE.

If you own or manage a radio station, reread his quote above. See the opportunity.

In a world where people feel unmoored, a local radio station that reliably shows up with clarity and calm — that helps people feel a little less powerless — becomes more than a medium. It becomes the one they won’t live without.

Holland Cooke (HollandCooke.com) is a consultant working the intersection of broadcasting and the Internet. Follow HC on Twitter @HollandCooke and connect on LinkedIn

Industry Views

Monday Memo: Radio’s 2027 Talent Strategy: Destination by Design

By TALKERS | by TALKERS

By Holland Cooke
Consultant

imgIf your station is outside the top 50 markets, you already know the pressure points. A mature workforce stretched thin. Fewer applicants for on air and production roles – specifically the younger creators who don’t see radio as their first creative outlet. And a competitive landscape where streaming, satellite, and podcasts divert attention with the gravitational pull of a black hole.

But radio can absolutely attract these next-gen creators. We just can’t do it with yesterday’s playbook. In “Future Work World,” Barry Winkless argues that organizations must intentionally design themselves to “excite, entice, and engage” the next generation of talent. He’s talking about the future of work broadly – but his framework fits independent local radio like a blueprint. Especially in medium and small markets, where stations are fighting a two-front war: defending local relevance while competing with global audio giants. Accordingly…

  1. Redesign roles for the “Work Salad” generation.

One of the book’s core ideas is the rise of “work salads” – workers who blend skills, platforms, and creative identities rather than fitting neatly into a single job description. That’s today’s creator economy in a nutshell. For radio, this means offering roles like host+podcaster+social storyteller; or news voice+explainer video creator+local events personality. Younger creators don’t want an airshift. They want a mix – a portfolio of creative outputs. Stations that offer that mix will win talent that would otherwise bypass radio entirely.

  1. Make your station a Designed Destination.

Winkless’ “Destination Designer” mindset recommends environments where people want to be, because the place itself inspires them. For radio, this means a workplace that feels flexible, fluid, and creatively alive. You don’t need a big market budget to create a big market feel. You need intentionality and a willingness to break from “how we’ve always done it.” Turn a legacy operation into a future ready talent magnet.

  1. Use AI the way creators already do.

In one of the book’s fictional “jumps,” Winkless introduces the “cowerka,” an AI assistant that handles tasks, anticipates needs, and frees humans to focus on what only humans can do. AI can help prep shows, suggesting ways to localize trends and topics. Nextgen creators already use AI as a collaborator. Stations that embrace this reality will feel familiar – and attractive – to them.

  1. Sell the one thing no competitor can match: Local Reach

Streaming platforms offer scale. Podcasts offer intimacy. Satellite offers variety. Only radio offers local presence at scale.

Creators want audiences – podcasters hunger for what radio has: cume. Broadcast radio can give them something TikTok can’t: instant legitimacy in a real community. As I have explained here previously, we position client stations as reach engines: Instead of asking creators to serve radio, radio serves creators.

  1. Tell a Better Story About Who You’re Becoming

Winkless’ “Next Level Storytelling” chapter cautions that your recruitment story can’t be: “We need someone to do afternoons.” Instead: “We’re building the next chapter of local media, and we want creators who want to shape it.”

Creators don’t join job descriptions. They join stories.

The Bottom Line

Local radio doesn’t need to out tech the tech giants. It needs to out human them. By redesigning roles, modernizing culture, embracing AI, and positioning radio as a creator platform – not just a broadcast outlet – stations can attract the next generation of talent that will keep them relevant, resilient, and indispensable.

Your RIGHT NOW opportunity: As fill-in voices cover for vacationing full-timers, you can preview 2027 talent options. To help them smooth-out any rough edges – and assess how well they take direction – here are 12 Tips for the guest-hosts who are not career broadcasters and don’t share our second-nature performance routines.

Holland Cooke (HollandCooke.com) is a consultant working the intersection of broadcasting and the Internet. Follow HC on Twitter @HollandCooke and connect on LinkedIn

Industry Views

Monday Memo: Those Lazy, Hazy, Crazy Days

By TALKERS | by TALKERS

By Holland Cooke
Consultant

imgNo two summers have been alike since the pandemic upended listeners’ lives and retailers’ businesses. So, we’ve seen this movie before. To sound relevant and relatable and helpful, connect the dots:

Gas prices and pricier airfares are scortching summer getaways many hoped for. Are there family day trips and local attractions that locals might take for granted, or not know about?

Do “Fun-formation.” Inflation is pinching everyone in every way… including YOU. Notice how you yourself are coping and share on-air. And interview locals who can suggest money-saving life hacks. Including… advertisers you have made household names. Airing their advice will result in even more “I heard you on the radio.”

Start with financial advisors. Heavy AM/FM users are in the worry-about-IRA / 401K demographic.

It’s a safe bet that listeners have the talk radio gloom-N-doom script memorized. Stuff like the above HELPS them.

Holland Cooke (HollandCooke.com) is a consultant working the intersection of broadcasting and the Internet. Follow HC on Twitter @HollandCooke and connect on LinkedIn

Industry Views

Monday Memo: Improving Results from Endorsement Spots

By TALKERS | by TALKERS

By Holland Cooke
Consultant

imgThe stations I work with make big money with live endorsement spots delivered by familiar local on-air personalities. Remember them? With most AM/FM broadcast hours now robotic or non-local, your relationship with the listener is precious and can be leveraged… carefully.

Quality vs. Quantity

The more products or services you endorse, the less special each pitch will be. You’re asking the listener’s trust each time, so asking too often can sound insincere. So back-to-back “I’m [name] for [account]” is verboten, and that can happen when spots you voice air outside your show.

“Tell me a story”

When the late, great Don Hewitt – the father of “60 Minutes” – spoke at a NAB convention years ago, he told us that he was often asked, “Why is this the most successful TV news show of all time?” And he said, “I can tell you in four words: ‘Tell me a story,’” which every piece does.

Describe your personal experience with the advertiser’s product or service in before-and-after fashion – problem was, problem solved – in a relatable way.

OOPS. Are you saying, “I haven’t sold you yet?”

Often, these are long-standing advertiser relationships.  Two cautions:

If you’ve been touting an advertiser for a while, DON’T say so. “For years, I’ve been telling you about [name of business].” Translation: “…and I haven’t sold you yet, have I?” Instead, keep the pitch fresh.

And keep it customer-centric; rather than talking about a store. In one spot I heard, for a sewing supply retailer, the well-intentioned host sounded awestruck as he recited the store’s inventory (“over fifteen hundred bolts of fabric!”). That’s the store’s problem. Instead, solve the listener’s problem: “Imagine the money you could save if you made all your kids’ back-to-school clothes this year?  [advertiser] will give you free sewing lessons!”

Avoid saying…

  • “MY GOOD FRIENDS AT [name of business],” which sounds phony.
  • “All-new:”Say “new,” if it IS new, AND if newness is a listener benefit (and say why).
  • “…AND MUCH MORE,” which means nothing. Weed-out stuff like this, and you’ll give copy more time to breathe.
  • “Needs,” as in: “FOR ALL YOUR [product category] NEEDS” (the ultimate “BLAH, BLAH, BLAH”).

More?

My video “Make Money with Endorsement Spots:” https://youtu.be/fReiC8WLTac

Holland Cooke (HollandCooke.com) is a consultant working the intersection of broadcasting and the Internet. Follow HC on Twitter @HollandCooke and connect on LinkedIn

Industry Views

Monday Memo: Time to Update Baseball Sponsors’ In-Game Spots?

By TALKERS | by TALKERS

By Holland Cooke
Consultant

img“Baseball is back!” was welcome in April (especially after a rough winter in many places). But it sounds embarrassingly old by now.

Does the advertiser have a new offer or other copy change? Even if not, you-being-in-touch sends a message… as does you not-being-in-touch.

Holland Cooke (HollandCooke.com) is a consultant working the intersection of broadcasting and the Internet. Follow HC on Twitter @HollandCooke and connect on LinkedIn

Industry Views

Monday Memo: Because “Check-Out Our Website” Sounds SO 1995…

By TALKERS | by TALKERS

By Holland Cooke
Consultant

img…I’m sharing promo copy now airing on my client stations, which addresses listeners’ – and advertisers’ — 2026 apprehensions:

Voice1: Online safety and privacy were already a concern…

Voice2: …and that was BEFORE what we now see Artificial Intelligence doing.

Voice1: But digital media are now part of everyday life, and always will be.

Voice2: So WHERE you get your information matters more than ever.

Voice1: And your-only-local-news-radio also makes [domain name] a place you can visit with confidence…safely and securely.

Voice2: We don’t put spyware or junk on your browser. We don’t spy on you. We don’t violate your privacy.

Voice1: You can trust [domain name]

Here is a produced example, featuring our morning host and anchor: http://getonthenet.com/30-KTBB-Trust.mp3

Holland Cooke (HollandCooke.com) is a consultant working the intersection of broadcasting and the Internet. Follow HC on Twitter @HollandCooke and connect on LinkedIn

Industry Views

Monday Memo: Hungry for Some Summer Fun Next Month?

By TALKERS | by TALKERS

By Holland Cooke
Consultant

imgIf you are doing talk radio, much of your programming is syndicated. If you do music radio, your most formidable competitors are robotic streams that live in the cloud. Either way, YOU, being local, can make friends — and money — if you plan now to exploit these occasions.

  • Monday, July 6: National Fried Chicken Day
  • Tuesday, July 7: World Chocolate Day
  • Friday, July 10: National French Fry Day
  • Tuesday, July 14: National Mac & Cheese Day
  • Sunday, July 19: National Ice Cream Day
  • Wednesday, July 29: National Chicken Wing Day

And after all that, may I suggest a National Alka-Seltzer Day? JUST kidding. Wash-it-all-down on Friday, July 24, National Tequila Day.

For more upcoming opportunities to mingle with listeners — and engage advertisers – download my FREE 2026 Events + Occasions Calendar. Scroll down the home page at HollandCooke.com

Holland Cooke (HollandCooke.com) is a consultant working the intersection of broadcasting and the Internet. Follow HC on Twitter @HollandCooke and connect on LinkedIn

Industry Views

Monday Memo: Sayonara CBS

By TALKERS | by TALKERS

By Holland Cooke
Consultant

imgAlthough I don’t have a machine to play it, I have saved the cart. December 9, 1980, the sad morning-after John Lennon died, Charles Osgood, doleful: “I read the news today. Oh boy.” That morning’s CBS World News Roundup – and on-hour newscasts throughout that day – delivered more moments that would keep you sitting in a parked car at your destination. As they would 3 months later when President Reagan was shot. Then soon again when Pope John Paul II was severely wounded in St. Peter’s Square. And five years yonder, when the Space Shuttle Challenger exploded just 73 seconds into its flight.

There have been countless other such moments we emotionally bookmark. But it is the dependable day-in-day-out certainty of its on-hour newscast – what we programmers call “a benchmark” – that we will miss most after Friday, when CBS News Radio ends. Among the stories they will cover that day: Stephen Colbert’s CBS “Late Show” finale the night before.

The CBS Radio Network would have turned 100 next year. It sent home the sounds of war, live from a rooftop: “This… is London,” reported by Edward R. Murrow, whose name adorns the news award broadcasters still strive for. His trademark sign-off “Good Night and Good Luck” titled a 2005 biopic directed by George Clooney, who starred in last year’s ambitious Broadway production (available on Netflix). The New York Times: “Clooney makes Edward R. Murrow a saint of sane journalism for a world that still needs one.”

“It’s no secret that the news business is changing radically, and that we need to change along with it,” is the CBS corporate spin. But neither supply nor demand failed. What failed is the supply chain, 1996 deregulation run-amok. And news/talk stations have borne the brunt of it. Depopulated of local talent and starved for promotion and other resources allocated to co-owned music stations now losing to streaming, too many talk stations became angry, non-local, one-sided political caricatures, too predictable to seem vital. Other stations, with diligent owners hellbent on Doing It Right, are all-the-more conspicuous. They will continue to succeed, even without precious CBS assets. But those stations are anomalies, now outnumbered by others in unattended operation mode, some of which could end up broadcasting dead air on-hour Saturday morning.

Holland Cooke (HollandCooke.com) is a consultant working the intersection of broadcasting and the Internet. Follow HC on Twitter @HollandCooke and connect on LinkedIn

Industry Views

Monday Memo: AI Side Hustles

By TALKERS | by TALKERS

By Holland Cooke
Consultant

imgJason Reddick’s The Complete Guide to AI Side Hustles is aimed at beginners trying to build passive income. But read it through a broadcaster’s lens and it suggests a blueprint for how radio talent and podcasters can leverage AI to expand their influence, diversify revenue, and stay indispensable in a media economy that rewards relevance and speed.

His central thesis is simple: AI doesn’t create talent – it amplifies it. And that’s especially advantageous if you are already a communicator.

AI Enhanced Audio Services: Your Voice, Supercharged

Reddick writes about “leveraged skills,” and the most leveraged skill you have is your voice. Consider exploiting AI tools to offer:

  • local tourism audio guides,
  • church or nonprofit announcements,
  • fundraising video narration,
  • audio newsletters for local businesses,
  • corporate training narration,
  • e-learning or product demonstration voiceovers.

Each of these is high-trust, high-value, and repeatable. Businesses want a real human voice, and if you’re on radio or have a popular podcast, local businesses already know and trust your voice. AI simply lets you scale it. 

Repurposing: Your Secret Weapon

Reddick emphasizes turning one idea into multiple assets. You already generate hours of content. With AI, that becomes:

  • a monologue turned into a newsletter or newspaper column,
  • a segment turned into a blog post,
  • a rant turned into a daily, shareable email.

You’re already doing the hard part. AI helps multiply the output.

“Small, Fast, Useful”

Reddick likes what he calls “microproducts” – simple digital items that solve a problem quickly. As a broadcaster or podcaster, you already know how to explain things clearly and in plain English.

Whether you are repackaging interviews you already do or advertisers you already have (or want), or exploring your own personal interests, or simply addressing the everyday issues you yourself confront as a consumer, what can AI help you produce?

  • “How to Explain Tech Problems to Customer Support”
  • “How to Write a Complaint That Gets Results”
  • “Explaining Big News Stories to Young Children”
  • “Talking to Teens About Online Safety”
  • “How to Cancel SiriusXM Without the Runaround”
  • “Welcome! Starter Kit if You’re New to the Area”
  • “How to Sound Confident on Conference Calls”
  • “Airport Survival Guide for Infrequent Flyers”

Why These Work: They’re “evergreen” (relevant today and a year from now), high-utility (solves a problem quickly, low-lift (AI drafts, you refine), and trust-based (your voice + clarity = credibility).

If AI can scale your talent, the only limit now is your imagination. You can read the first two chapters of “The Complete Guide to AI Side Hustles,” free, here.

Holland Cooke (HollandCooke.com) is a consultant working the intersection of broadcasting and the Internet. Follow HC on Twitter @HollandCooke and connect on LinkedIn

Industry Views

Monday Memo: You Will Save the Aircheck

By TALKERS | by TALKERS

By Holland Cooke
Consultant

imgMay the Fourth be with you today, as DJs and talk hosts are bumping with Star Wars music. And with Mother’s Day looming, here’s a tune that can be a wake-up call for forgetful listeners this Friday and Saturday – and a topic for Sunday’s show if you’re live-N-local then.

Got a mom in your family? Make a fuss. She earns it, every day. And if your mom has passed, I suspect that you have found – as my brothers and sisters and I have – that she never really leaves you. And THAT is a call-in/text-in topic that always clicks: “The best advice she ever gave you?”

You will hear stories. Some are so laugh-out-loud familiar that you may finish the caller’s sentence. Other callers’ tearful reminiscences will hit a nerve.

Emotion drives engagement. The most shared moments aren’t the clever bits that jingle-out. They’re the ones that connect. When listeners hear someone choke up talking about Mom’s advice, they lean in. That’s the magic of radio: real people, real time. Whether it’s “Star Wars Day” or “Mother’s Day,” what keeps radio relevant is what keeps it human: shared moments that make listeners feel seen.

And set a reminder now: Same bit for (and approaching) Father’s Day, June 21 this year.

Holland Cooke is a consultant working the intersection of broadcasting and the Internet. Follow HC on Twitter @HollandCooke and connect on LinkedIn

Industry Views

NAB Show: Hot Digital Trends: What to Know About Video, Podcasts, AI

By TALKERS | by TALKERS

By Holland Cooke
Consultant

imgMy notes from a real useful session with Amazon’s Andy Slater, Audacy’s Michael Biemolt, and YouTube’s Neha Taleja, moderated by WTOP’S John Wardock.

Video trends: 

  • Internet Advertising Bureau: Digital video revenue is strong, +25.4% year-over-year.
  • “It’s an accelerant” to podcasting. “Multi-modal engagement finds your audience where they are.”
  • Adding video to audio work builds trust. When they see the-face-behind-the-voice, they know you more.
  • “You’ve likely created the bulk of the content.” Adding video, “you’re repurposing.”
  • Low cost of entry. “You have an iPhone, buy a tripod.”
  • 233 million Americans have at least one smart TV, another distribution channel.
  • To be smart TV-friendly: solid lighting, quality mic, upgrade camera, catchy graphics/colors, make-up.
  • What makes someone click? Thumbnails!
  • NOT doing video is “a lost opportunity.”

Podcasts:

  • Podcast Time Spent Listening recently eclipsed Spoken Word radio TSL.
  • 58% of Americans are monthly podcast consumers.
  • “Audio + Video = podcasting in 2026.”
  • Service used most for consumption: YouTube 39% — Spotify 20% — Apple Podcasts 11%
  • “YouTube [#2 search tool, second only to owner Google] is a podcast discovery engine.”
  • IAB: 2025 podcast revenue: $2.9 billion.
  • “If you’re a radio station, you’re already in the audio business.”
  • Cannibalizing radio listening? No. “Your audience wants to spend time with your talent. Make it more convenient.”
  • “Podcasting was in ‘the training mode.’ Now it’s ready to run a marathon.”

AI trends:

  • Check out new YouTube AI tools! Among features: A/B testing thumbnails.
  • See also: OpusClip, Headliner, Descript, VivIQ, Riverside.
  • AI apps can translate work to other languages.
  • “Use it to save manhours. You have a very smart [virtual] intern.”

During Q+A, I asked: “You’ve given us some real useful ‘Do’s.’ What are the ‘Don’t’s?”

  • “Nonauthentic content”
  • “Anything forced, unnatural”
  • “Not listening. Losing connection with your audience.”
  • “Be careful with sports betting content, which dates quickly, short shelf life.”

If you missed any of this week’s NAB Show updates, click here.

Holland Cooke (HollandCooke.com) is a consultant working the intersection of broadcasting and the Internet. Follow HC on Twitter @HollandCooke and connect on LinkedIn

Industry Views

NAB Show: Competing on the Omnimedia Landscape

By TALKERS | by TALKERS

By Holland Cooke
Consultant

img“We are competing in an attention economy,” and Magid COO Jaime Spencer reckons that “the playing field is massive.”

For decades, Magid has been known as a TV news research and consulting firm. But its newest Omnimedia work widens the lens – and radio should be paying close attention. Because the consumers Magid describes aren’t “viewers” or “listeners.” They’re attention grazers, moving across platforms, devices, and dayparts without ever thinking in “TV” or “radio” terms. And that shift changes our game.

Magid’s core point lands hard: We no longer operate in a content economy. We operate in an attention economy. Radio isn’t competingimg with the station across town anymore. It’s competing with 50,000 news brands, nearly half a million podcasts, and an infinite scroll of feeds that never sleep.

And here’s the kicker: the audience doesn’t distinguish platforms – only relevance. They follow whatever captures attention in the moment. If your brand can’t travel across social, smart speakers, mobile, and on air with a consistent voice and value, you could be invisible to the modern consumer.

Spencer also flags a new disruptor: AI as a news gateway. “17% of people now discover news first on AI platforms – higher than push alerts and newsletters. Considering that platform didn’t exist two years ago, that’s a big number.” That’s also a flashing red light for radio. If AI becomes the first stop for facts, radio must become the first stop for context, clarity, and humanity – the things AI can’t localize, empathize with, or improvise.

“Consumers are overwhelmed.” They’re juggling nearly six streaming services and still feel behind. That’s an opening. Radio’s superpower has always been curation – a trusted voice cutting through the noise. In an Omnimedia world, that skill becomes a premium product.

Finally, Magid’s emotional driver research reinforces what great programmers already know: passion beats function. Utility alone (i.e., “Breaking News”) won’t hold audience. Emotional gravity will. “Consumers are looking for comfort and affirmation.” Per Magid’s Trust Index research: Public media outlets like NPR perform strongly, while polarizing figures such as Glenn Beck, Rachel Maddow, and Sean Hannity also rank in the top quartile, skewed by affirmation of audience beliefs.

The bottom line? The Omnimedia consumer is already here. Radio wins by being the most human, most local, most emotionally resonant voice in a chaotic media diet – not by being “radio,” but by being essential wherever the audience happens to be.

See Jaime Spencer’s deck here.

If you missed yesterday’s NAB Show update, click here. And if you are here in ‘Vegas this week, look for me. Maybe we can grab a cuppa cawfee. If you aren’t here, look for my NAB Show update here tomorrow.

Holland Cooke (HollandCooke.com) is a consultant working the intersection of broadcasting and the Internet. Follow HC on Twitter @HollandCooke and connect on LinkedIn

Industry Views

Monday Memo: The Future of Radio isn’t Radio, It’s Reach

By TALKERS | by TALKERS

By Holland Cooke
Consultant

imgAs a newly minted program director (remember them?), I found the 1980 “NAB Radio Programming Conference” downright enchanting. New-tech cart machines (remember them?) would FIND the splice! And after the cart played, a flashing light saved careless DJs from accidentally playing it again.

Back to The Future: Hello from fabulous Las Vegas, where radio has been folded-into what is now called The NAB Show. Among sessions I will be attending here this week:

  • “Improving the Listener Experience,” which has suffered from cutback-after-cutback;
  • And I will be the guy typing as fast as I can at “The Local Advertising Buying Landscape: Find Out What’s Driving Digital Sales, Revenue and Growth Opportunities.”

At the annual TALKERS conference 20+ years ago, publisher Michael Harrison coined the term “Media Station,” meaning: “Analog-rooted media such as radio stations, TV stations, and newspapers will have the digital capability of assuming each other’s roles in the multi-platform environment of the 21st century. No media brand will be limited to the AM/FM dial, the VHF/UHF TV set, the printed page delivered to the front porch, or even a specific channel. Every small AM radio station could be a sleeping SiriusXM Satellite Radio.”

This year’s NAB Show goes-there, with, among other sessions:

  • “Hot Digital Trends: What to Know About Video, Podcasts and AI;” and
  • “The Omni-Media Landscape: Mapping Reach, Affinity, and the Future of Media.

Recently, when CBS Legal wouldn’t let Stephen Colbert air his interview with surging Texas U.S. Senate candidate James Talarico (D), he posted it to YouTube, where it got roughly FIVE TIMES the views his TV show gets most nights. So… with technology now enabling individuals, I sure won’t miss:

  • “A Crew of One: Solo Storytelling Strategies,” where the NAB Show says we will “Learn how to manipulate space and time as a solo storyteller, getting set up for success, working with multiple cameras, and keeping the flow from start to finish.”
  • Ditto “The Ultimate Creator Studio Tips and Tricks;” and
  • “The Fandom Flywheel: Building Scalable Media Ecosystems in The Bravoverse.”

With Uncle Sam’s big birthday looming, there’s “America 250: Owning the Moment – How Radio and TV Will Drive Community, Culture and Revenue in 2026;” and “The First Amendment and Press Freedom in Today’s Media Landscape.”

If you are in ‘Vegas this week, look for me at all-of-the-above. Maybe we can grab a cuppa cawfee. And no matter WHAT the dealer is showing, always-always split Aces and 8s. If you aren’t here, look for my NAB Show report again here tomorrow.

Holland Cooke (HollandCooke.com) is a consultant working the intersection of broadcasting and the Internet. Follow HC on Twitter @HollandCooke and connect on LinkedIn

Industry Views

Monday Memo: The 2026 Case for Weekend Talk Radio

By TALKERS | by TALKERS

By Holland Cooke
Consultant

imgTime Spent Listening to podcasts has now surpassed TSL with spoken word radio. And both are fraught.

Anyone can do a podcast, and everyone seems to be. How to get found/subscribed-to/shared?

  • And in this listen-when-ever-you-want culture, basing Return On Investment in a brokered-time weekend ask-the-expert radio show that only reaches real-time listeners is increasingly dubious.

So, I’m helping podcasters I work with to do both. To amplify the impact of all the work you put into a podcast, make radio your content engine.

Yes, radio, for two big reasons:

  • Credibility, because? Anyone can do a podcast. But being on broadcast radio makes you seem “real.” The station delivers you an existing audience that trusts its information, supports its advertisers, and listens habitually. You are live, interactive, and “car radio.” And interview guests will be easier to attract to your on-air show than to a podcast.
  • As a podcaster, you are already an audio publisher – but you’re doing all the work yourself, reckoning what’s relevant to your listeners – a slow, lonely way to build an audience. Host a call-in radio show, and everything changes. Your callers and guests become the content pipeline that makes your podcast more than just you-talking. Their questions position you as an authority and offer proof of what your audience wants. No guesswork. No blind spots. Just nonstop relevance that keeps listeners leaning-in, coming back, and sharing your podcast with friends.

This 1 + 1 can = lots more than 2, when your show and podcast promote each other; and as this process repurposes content to social media, E-newsletters, video, and other online resources. Here’s the schematic: http://getonthenet.com/workflow.png

Holland Cooke (HollandCooke.com) is a consultant working the intersection of broadcasting and the Internet. Follow HC on Twitter @HollandCooke and connect on LinkedIn

Industry Views

Monday Memo: Why Local Media Still Moves Communities

By TALKERS | by TALKERS

By Holland Cooke
Consultant

imgIn “When Everyone Knows That Everyone Knows” (Scribner) cognitive scientist Steven Pinker unpacks a deceptively simple idea: Society runs on common knowledge. Not just what people know individually, but what they know OTHERS know-they-know.

Read that again, aloud. It describes the invisible wiring that drives humans to coordinate, trust, cooperate, and sometimes revolt.

If that sounds abstract, it shouldn’t. Radio and television are the most powerful common knowledge machines ever invented. And in an era when media fragmentation has turned audiences into isolated microtribes, broadcasters who understand Pinker’s point gain a strategic advantage.

Broadcasting creates the “Shared Reality” communities run on

When a radio or TV station says, “Schools are closed,” that’s not just information. It’s a signal that everyone else in town heard the same thing. That shared certainty is what lets a community move in sync. Pinker reckons that this is the essence of coordination: people don’t just act on facts – they act on what they believe others believe.

This is why broadcasters remain indispensable during storms, emergencies, elections, and civic moments. Digital platforms can inform individuals. Only broadcasting can inform everyone at once, and – crucially – make it known that everyone else heard it too.

Trust and legitimacy flow from common knowledge

Pinker notes that institutions derive their authority from shared understanding. Money works because everyone knows everyone else accepts it. Laws work because everyone knows everyone else knows the rules.

Local broadcasters occupy that same psychological space.

A trusted anchor or morning host doesn’t just deliver news – they confer legitimacy. When they say, “Here’s what’s happening,” they’re not merely reporting; they’re establishing the community’s shared frame of reference. In a fragmented media world, that’s gold.

Dueling Realities: FOX News vs MSNow

Inside each bubble, people know what everyone-like-them knows. When national narratives clash, local broadcasters become the last shared reality left.

Local radio and TV, by contrast, still operate in the realm Pinker describes: weather, schools (and EVERYTHING ELSE that triggers a parent’s concern), roads, emergencies, local elections, shared rituals and routines. These are not ideological. They’re lived. Local broadcasters still produce the kind of common knowledge that makes a town function. Cable networks and partisan talk radio produce the kind that makes a tribe feel coherent.

Local broadcasting is still where a community becomes a community.

Holland Cooke (HollandCooke.com) is a consultant working the intersection of broadcasting and the Internet. Follow HC on Twitter @HollandCooke and connect on LinkedIn

Industry Views

Monday Memo: “Tell Me What Happened”

By TALKERS | by TALKERS

By Holland Cooke
Consultant

imgGood News/Bad News: Fender‑benders, slip‑and‑falls, and other “injuries caused by the negligent, careless, or reckless actions of others” will always happen. That’s the good news…for personal injury attorneys. Their bad news is that supply WAY-exceeds demand, and their advertising reflects it.

It all looks the same. The billboards are interchangeable: a headshot and a promise of six-figure settlements. When everyone is saying the same thing, differentiate with gimmicks. TV spots are either goofy shtick or tough-guy talk. Where I live, “The Heavy Hitter” has a phone number jingle Southern New Englanders can sing from memory. Competitors’ numbers are even easier, 444-4444 and 777-7777.

If you will be in Las Vegas for the NAB Show, turn on local TV there. You will howl. Some firms pitch “we charge less,” like a radio station dropping trou’ on rate to grab the whole buy. And there are the nationally syndicated spots, customized for local firms, in which cartoonishly terrified insurance executives beg to settle. Or the hard-boiled attorney threatens to “beat them in court.” Baloney! A jury trial is the last thing most personal injury firms want. Too time consuming, too risky.

Like radio’s, a lawyer’s inventory is perishable. We can’t monetize yesterday’s unsold avail. And lawyers can’t add the client who didn’t come in yesterday for that free, no obligation consultation. No “intake,” no sale. Which is exactly why they should be using radio.

“The lawyer is in, the meter is off” is the proposition when attorneys host brokered weekend talk shows and take listener calls. No look-alike billboard or tacky TV spot can humanize the attorney – and demonstrate comforting counsel – like eavesdropping on a conversation with a caller’s relatable situation. So instead of slogans or shouting about settlements, build the client’s message around four words that are turning callers into clients on weekend talk radio: “Tell me what happened.”

Holland Cooke (HollandCooke.com) is a consultant working the intersection of broadcasting and the Internet. Follow HC on Twitter @HollandCooke and connect on LinkedIn